At Senoriya, we believe beautiful jewelry should be made to last. That's why every piece is backed by our 1-Year Warranty, giving you the confidence to wear your favorite pieces every day.
If your jewelry shows signs of tarnishing within 12 months of purchase, you can submit a warranty claim through our online warranty claim form.
How to Submit a Warranty Claim
- Complete our online warranty claim form.
- Select the issue type that best describes your concern.
- Upload at least one clear photograph of the affected item (no videos).
- Provide any additional details that may help our team assess your claim.
Our team carefully reviews every claim based on the information and photographs provided. The more details you share, the better we can understand and evaluate your concern.
Warranty Approval & Store Credit
Once your warranty claim is reviewed and approved, you will receive a confirmation email along with store credit equal to the original purchase price of the affected item.
You may use this store credit to purchase the same piece again or choose any other item from our collection.
Important Warranty Conditions
- Our 1-Year Warranty covers tarnishing occurring within 12 months of the original purchase date.
- Each purchased item is eligible for one warranty claim only.
- All warranty claims are subject to review and approval by our team.
- Items purchased using warranty-issued store credit are not eligible for a new 1-Year Warranty.
- Warranty claims must be submitted through our designated online warranty claim form.
We appreciate your understanding and are committed to making your experience with Senoriya as seamless and enjoyable as possible.